FAQ

In this section, you will be able to find answers to many of the questions that have been posed to us by our customers. If you have any question not answered here, we are more than happy to assist you. You can always contact us with your queries and we will do our best to find exactly what suits your needs.


Click on the category of your interest!

Quality and Description

Q: Do you sell only original prints, or also reproductions/facsimiles?
A: We strive to sell only original prints. In the rare case that we find a high-quality facsimile or reproduction, worth presenting to our customers, this will of course be reflected in the item description. You will never accidentally buy a reproduction, when shopping in our store.
Q: Can I get a certificate of authenticity with my purchase?
A: Yes. If necessary, we can provide you with a CoA with your print. Please contact us if you are interested in this.
Q: How can I distinguish between various printing methods?
A: A breakdown of the various printing methods, as used in our descriptions, can be found here. However, sometimes mixed methods are used in the preparation of a print, or the methods can be hard to distinguish (usually, for example, a copper engraving is sometimes done on an etched base). In these cases it really comes down to experience and expertise.

Payment and Shipping

Q: What is the cost involved in shipping?
A: All items in our eBay store are free shipping. This means that no additional cost for shipping will be billed. Thus, the price on eBay is the price you will pay at check-out. However, if other than our standard shipping method is employed, costs are sometimes involved.
Q: What different methods of shipping do you use?
A: Usually we ship priority using registered mail. However, on request, we can also ship through FedEx. Additional costs are involved in this (contact us for details).
Q: How can I get my print fastest?
A: The fastest shipping method is FedEx, but this will involve additional shipping costs. Contact us if this is really necessary, and we will quote you the amount necessary for shipment.
Q: Can I return an item if I am dissatisfied with my purchase?
A: You can always return your purchase within 30 days.

Selling and Buying

Q: I have found these prints in my attic/basement/auction, would you be interested in them? If so, how can I offer them to you?
A: We are always interested in acquiring new material. It is best to send us and e-mail with as much information as you have on the material, as well as (if possible) digital photographs. This way we can best ascertain the value of your material.
Q: Where do you get all these magnificent prints?
A: Our stock comes from very different places. Some of the material we buy in auctions throughout Europe. Other parts of our stock are acquired from other print/book dealers, and the remaining part is bought from private parties.

Store

Q: Do you have a physical store I can visit?
A: We have a physical store. You are welcome to visit us. Please contact us for settling an appointment.
Q: Where is the store?
A: For the location of our store, visit our Contact page.
Q: Do you have a Facebook page?
A: Yes, you can find us on Facebook on https://www.facebook.com/#!/ThePrintsCollector?fref=ts

Framing

Q: Do you offer a framing service?
A: No; we found that while we can of course advise you in your framing needs, the actual framing is best done locally. While a print can be shipped in an economic way (eg. rolled up in a sturdy container), shipping framed works is not only many times more costly, there is also the greatly increased risk of damaging your finely framed purchase.